Refund & Cancellation Policy
Last updated: [FILL DATE BEFORE LAUNCH]
The fair-and-simple version: unused credits are refundable within 14 days, spent credits are not (they bought real compute), cancelling a plan stops future charges and you keep your credits, and failed renders refund themselves automatically.
1. Credit packs
One-time credit packs are refundable within 14 days of purchase IF the credits are entirely unused. Once any credits from a pack have been spent on generation, the pack is non-refundable — generation incurs real third-party compute costs the moment it runs.
2. Subscriptions
You can cancel any plan at any time; the plan stays active until the end of the current billing period and no further charges occur. We do not offer partial-period refunds, and credits already granted remain yours (they never expire).
Annual plans include 12 months of credits granted upfront; because of this, annual purchases are refundable within 14 days only if the granted credits are unused beyond the free allowance.
3. EU/UK customers
You have a statutory 14-day withdrawal right for online purchases. By running your first paid generation you request immediate performance of digital services and acknowledge that the withdrawal right no longer covers credits already spent.
4. Failed or broken generations
If a render fails, reserved credits are refunded automatically. If a completed result is clearly defective (e.g. corrupted file), contact us within 7 days and we will re-run it or refund the credits for that generation.
5. How to request a refund
Email [SUPPORT EMAIL] from the address on your account with the payment reference (visible in your Stripe receipt). We respond within [X] business days. Please contact us before opening a card dispute — chargebacks on legitimately delivered credits may lead to account suspension.